Online orders are dispatched Monday to Friday.
Allow 3-5 business days within the South Island, and an extra business day for North Island and Rural addresses.
Shipping rates:
If your product has been damaged in transit, please advise the Te Atamira team at hello@teatamira.nz within 7 days.
Please include photos of your damaged package and/or your damaged goods.
In-Store Pick Up allows you to order online and pick up your order in-store, without incurring any delivery fees.
Your order will be available for pickup at our Te Atamira shop.
Your order will be ready the next business day.
You’ll receive an order confirmation email as soon as you place your order, and then another email notifying that your order is ready to pick up. Please wait until we’ve let you know your order is ready for collection before heading in to pick it up.
Our pick up hours are 10am – 4pm, Monday to Friday. Pick ups are not available on weekends or public holidays. When you pick up your order, please bring your 'order is ready' email and personal photo ID with you.
We will hold onto your order for 14 days, and if it is not collected then we will contact you.
All sales are final and we are unable to accept returns if you change your mind. Refunds, including courier/shipping charges, are only provided if the order is incorrect or the goods are faulty and you comply with our requirements below.
If your item is faulty or does not correspond with the item you viewed and ordered on our online store, you may return it for a refund, or exchange for a replacement item.
We must be notified via email within 3 days of receipt of the item purchased.
Please tell us the reason you would like to return, replace, or refund an item.
Please include a photo if a fault is visible. In the case of a faulty or broken item our staff will advise you on the next steps. For all other returns, items must be returned in their original condition and/or packaging.
If you are returning an item, take care re-packing your item; you are responsible for the product and the cost to courier/ship back to us.
Courier/shipping costs for the return of faulty or incorrect items will be refunded.
We will send you an email confirmation when we receive the returned item.
Send your returns to:
Te Atamira, Dart House, 12 Hawthorne Drive, Frankton 9300, Queenstown
Once we have received the item, you can expect your request to be actioned within 30 days of receipt.
Certain types of items cannot be returned, like personal care goods (such as beauty and skincare products, personal brushes and knickers). We also do not accept returns on certain jewellery pieces (pierced earrings) and face masks, for reasons of health and safety.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.